Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Friday, May 22, 2009

Am I a racist?

I have been working on a move from a 2-bedroom apartment into a much bigger townhouse. As fun as that is, I've also spent a fair amount of time on the phone with various companies updating contact information, etc.

Is it really wrong of me, though, to wish that I could speak to people who actually speak English? I'm all for inclusion and acceptance... I teach it on a daily basis. However, I am tired of asking people to repeat their questions. I am tired of having to repeat my questions at least three or four times. Is it really such a crime to want to be able to speak to someone that I can actually communicate with?

Let me be clear that I am not trying to characterize the entire industry of telephone customer-service representatives. I'm sure that most of them, if not all, are wonderful people doing wonderful things with their lives and families. I just want to know that after waiting on hold for 10 or 15 minutes will eventually lead to a real person that I can actually talk to.

Is this really so wrong?