I have been working on a move from a 2-bedroom apartment into a much bigger townhouse. As fun as that is, I've also spent a fair amount of time on the phone with various companies updating contact information, etc.
Is it really wrong of me, though, to wish that I could speak to people who actually speak English? I'm all for inclusion and acceptance... I teach it on a daily basis. However, I am tired of asking people to repeat their questions. I am tired of having to repeat my questions at least three or four times. Is it really such a crime to want to be able to speak to someone that I can actually communicate with?
Let me be clear that I am not trying to characterize the entire industry of telephone customer-service representatives. I'm sure that most of them, if not all, are wonderful people doing wonderful things with their lives and families. I just want to know that after waiting on hold for 10 or 15 minutes will eventually lead to a real person that I can actually talk to.
Is this really so wrong?
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
Friday, May 22, 2009
Subscribe to:
Comments (Atom)